Chicago-based Doculabs has retained Verdi principal Jim Fox to provide CCM and marketing process expertise as part of their engagement with a Fortune 500 client in the financial services industry.

Typically these projects provide an objective review of the client’s customer communications program (strategy, people, process, technology, financial and supplier utilization), gaps and opportunities for improvement – followed by actionable recommendations to reduce costs and improve the customer experience.

Founded in 1993, Doculabs is an information management strategy consultant in the disciplines of Enterprise Content Management (ECM), Customer Communications Management (CCM) and Information Risk and Governance (IRG). Within the ECM market, Doculabs’ clients include most of the organizations in the Fortune 100.